Privacy Policy
Last updated: March 2026
Who We Are
Empiva is a luxury villa and retreat booking service based in London, United Kingdom. When we refer to “we”, “us”, or “Empiva” in this policy, we mean the entity responsible for processing your personal data.
Information We Collect
We collect information you provide directly when using our services:
- Booking details -- name, email address, phone number, guest count, and dates of stay
- Payment information -- processed securely through Stripe; we do not store card details on our servers
- Communications -- messages, special requests, and preferences you share with us
- Technical data -- browser type, device information, IP address, and pages visited, collected automatically when you browse our site
How We Use Your Information
- To process and manage your bookings
- To personalise your stay and fulfil special requests
- To communicate with you about your reservation
- To improve our website and services
- To comply with legal obligations
Cookies
We use essential cookies to ensure our website functions correctly and analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. We do not use cookies for advertising or tracking across third-party sites.
Third Parties
We share personal data only with trusted service providers who help us deliver our services, including payment processors (Stripe), property management partners at each destination, and hosting infrastructure providers. We do not sell your personal data to any third party.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for six years in accordance with UK financial record-keeping requirements.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request data portability
To exercise any of these rights, contact us at info@empiva.com.
Contact
If you have questions about this privacy policy or how we handle your data, please contact us at info@empiva.com.